Terms of service

Terms and Conditions

1. Introduction

Welcome to oNanee. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and customers of our store.

2. Sustainable Shipping & Delivery

To minimise our environmental impact, oNanee utilises eco-friendly logistics. By placing an order, you acknowledge that:

  • Standard delivery times are estimated between 10–18 days.

  • While we strive for speed, these times are estimates and may vary based on your location and global logistics.

  • We provide free shipping on all orders as part of our commitment to transparent pricing.

3. Artisan Product Nature

Many oNanee products are made from natural materials such as bamboo, wood, and ceramic.

  • Variations: You acknowledge that natural materials have unique grains, textures, and colours. Small variations between the product photos and the item received are a hallmark of artisan goods and are not considered defects.

  • Accuracy: We attempt to be as accurate as possible with product descriptions and dimensions. However, minor discrepancies may occur.

4. Order Acceptance and Pricing

We reserve the right to refuse or cancel any order at our discretion. In the event that an item is listed at an incorrect price due to a system error, we reserve the right to cancel the transaction and issue a full refund.

5. Limitation of Liability

oNanee shall not be liable for any direct, indirect, or incidental damages resulting from the use of our products, including but not limited to the improper installation of electronics (such as humidifiers or grow lights) or the natural wear and tear of artisan materials.

6. User Conduct

You agree not to use our website for any unlawful purpose or to conduct any activity that would damage the reputation of oNanee or interfere with the site’s functionality.

7. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Your continued use of the site following any changes constitutes acceptance of those new terms.

8. Contact Information

For any questions regarding these Terms, please reach out to us directly via our Contact Us page or email us at info@onanee.com.au.